TERMS AND CONDITIONS

These Terms and Conditions govern your access to and use of Soul Matchmaking’s services and website. By accessing our services, submitting a form, or entering our database, you agree to the following terms:

1. Service Overview

Soul Matchmaking provides personalized matchmaking, dating profile audits, date and relationship coaching, and events designed to connect singles with compatible partners. Services are by invitation, paid membership, or database participation.

2. Eligibility

To participate, you must:

  • Be at least 18 years old

  • Be legally single and emotionally available

  • Submit truthful and complete information

  • Agree to our screening process, terms, and privacy policy

Providing false or misleading information may result in immediate termination of services or exclusion from our community.

3. No Guarantee of Matches

While we take pride in our process, we make no guarantees regarding:

  • Number or quality of introductions

  • Response or interest from other participants

  • Relationship outcomes, compatibility, or long-term success

Matchmaking is a subjective, human-driven process based on professional discretion and client-submitted information.

4. Client Responsibilities

You agree to:

  • Communicate respectfully and honestly with any person you’re introduced to

  • Treat all participants with integrity and discretion

  • Refrain from inappropriate, discriminatory, or unlawful behavior

  • Attend scheduled calls, dates, and meetings as arranged or give reasonable notice if unavailable

  • Inform us immediately of any inappropriate conduct experienced through our services

Failure to follow these standards may result in suspension or termination without refund.

5. Limitation of Liability

By using our services, you agree that Soul Matchmaking and its affiliates, staff, contractors, and partners are not liable for any damages or claims arising out of your participation. This includes but is not limited to:

  • Physical injury or emotional distress

  • Harassment or misconduct by other users

  • Misrepresentation by third parties

  • Financial loss, data breaches, or missed opportunities

You participate in matchmaking at your own risk and discretion. You are solely responsible for your interactions, boundaries, and safety when meeting others.

6. Payments and Refunds

  • All payments are final and non-refundable unless explicitly stated in writing

  • Fees vary based on package and may include matchmaking, coaching, or consultation services

  • Failure to follow program terms may void future services or forfeit

  • Any payment disputes must be made in writing within 10 business days of the transaction

7. Confidentiality

You agree to keep confidential any information shared with you about other participants, including names, occupations, photos, and personal details. Sharing, screenshotting, or publishing information about your matches or Soul Matchmaking without consent is strictly prohibited.

8. Intellectual Property

All content on our website and platforms — including text, logos, videos, brand identity, and documentation — belongs to Soul Matchmaking. No content may be copied, shared, or used without prior written permission.

9. Termination

We reserve the right to terminate your participation at any time, with or without notice, for violations of these terms, abusive conduct, or if we deem continued engagement harmful or misaligned.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Ontario, Canada. Any disputes will be resolved through mediation, arbitration, or small claims court in this jurisdiction.

11. Contact

For questions about these terms, email: info@soulmatchmaking.ca