PRIVACY POLICY

Soul Matchmaking ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you access our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, date of birth, phone number, email address, gender identity, and address.

  • Demographic Information: Age, occupation, education, religious background, cultural background.

  • Relationship Data: Preferences, past relationship experiences, deal-breakers, love languages, lifestyle habits.

  • Technical Data: IP address, browser type, device type, referral source, website activity via cookies or third-party analytics.

  • Media: Photos, videos, or files you upload voluntarily.

2. How We Use Your Information

Your data is collected for the purposes of:

  • Creating your matchmaking profile and assessing compatibility

  • Facilitating introductions and curating potential matches

  • Communicating with you about your membership, services, or events

  • Internal record keeping, analytics, and service optimization

  • Legal compliance, dispute resolution, and protection against fraud or abuse

We do not use your data for automated decision-making or artificial matching tools. All introductions are made by a professional matchmaker using human discretion.

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: You voluntarily provide your data to be considered for matchmaking

  • Contractual necessity: For paying clients under service agreements

  • Legitimate interests: e.g., communicating updates, improving our services

  • Legal obligations: e.g., tax, safety, or law enforcement requirements

4. Sharing of Information

We will never sell your data. We may share limited profile details:

  • With vetted individuals as part of the matchmaking process

  • With contracted coaches, matchmakers, or consultants who are bound by confidentiality

  • When legally required, such as for fraud investigations or legal claims

5. Data Retention

We retain your personal information only as long as necessary to fulfill our services or comply with legal obligations. You may request to be removed from our database at any time.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, use, or disclosure. While no method is 100% secure, we strive to meet industry standards.

7. International Transfers

If you reside outside of Canada, you acknowledge that your data may be processed and stored in Canada or the U.S., where data protection laws may differ from those in your jurisdiction.

8. Your Rights

You have the right to:

  • Request access to or correction of your data

  • Withdraw consent at any time

  • Request deletion (subject to legal or contractual limitations)

  • File a complaint with a data protection authority

To exercise your rights, email: info@soulmatchmaking.ca

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. The most current version will always be posted on our website with the revised date.